How we keep play in your hands
At Spinlander Casino we hold to a simple view — play stays a form of leisure while the person keeps hold of it. Once that hold slips, the leisure ends. So the service is built around a plain idea — you keep the time, the money, and the attention you spend on play within easy reach. Play at our casino is open from the age of 18, and we hold that threshold firmly.
What we do on our side
We operate under an eGaming Licence from the regulator of The Autonomous Island of Anjouan, and we want the casino to stay a place of leisure for the adult player. Promises come cheap, so we have set them out as concrete steps that show up in the product every day:
- We keep your balance in a separate bank account. Player funds and company funds are held apart.
- We staff Live Chat around the clock and reply to support emails within a few hours.
- We put the games section behind an age gate and block an account at the slightest doubt about adulthood.
- We spot unusual spikes in deposits and reach out to the player before the situation grows heavy.
- We cancel your active withdrawal and return the sum to your balance if you go on Take a Break mid-transaction.
- We pay no interest on the balance. The account with us is a play account, not a place to store funds.
Tools you switch on yourself
Every setting sits in My account → Settings and takes two clicks. Here is what we offer today.
Reality Check
You set a timer for 60, 90, or 180 minutes. Once the time is up, a pop-up shows on screen with the length of your session. You can play on, but the number is already in front of you: whether to continue or close the tab — that call is yours.
Take a Break
A pause for 1 day, 3 days, or one week. While Take a Break is active, the account stays view-only — stakes, deposits, and withdrawals are blocked. If a withdrawal is in progress at the time, we cancel it and return the sum to your balance. We cannot lift the pause before its term ends: that is the point of it.
Self-Exclusion
An open-ended self-exclusion. Email us from your registered address to the support team, and we will close access. We will not ask for a reason and we will not try to talk you out of it. A return to play after self-exclusion is possible only on your own request and after a further review. Play at the casino’s partner sites listed on the licence is also off the table during this period, and we flag this in advance so you understand the scope of the pause.
A word with yourself
We ask you to pause and put honest questions to yourself. Depositing more than planned? Playing to win back losses? Hiding deposit amounts from family? Two or three “yes” answers are enough to take a break. For this purpose we point to the 20-question Gamblers Anonymous test — fifteen minutes, honest answers, a clear picture of where you stand.
Five or more “yes” answers signal a need for outside support. Please act on it. One conversation with a specialist at such a moment does more than a week of effort on your own.
After the test take a breather: switch on Take a Break for a day or three in My account → Settings. We will still be here. You will come back with a clear head. Control rests on the simple settings that catch the impulse. That works better than a promise to yourself to stop after the hundredth spin.
Support for loved ones and protection of children
A gambling problem in a family member is a hard talk, but it will do more than any filter. Start with no blame and no ultimatums. Say what you have noticed and suggest one concrete step: take the test, install a filter, contact an independent support service.
On our side we will arrange Self-Exclusion quickly on receipt of an email from the player’s registered address to support. A request from the player’s registered email is handled as a priority. If a minor has used an account, email us — we will block access straight away and send confirmation in reply.
At home the GamBlock, BetBlocker, GamBan, CyberPatrol, and Net Nanny filters install on devices. Setup takes five minutes and cuts the risk of an accidental visit to the site from a shared computer. Keep the parental password where a child will not find it.
Where to turn
We do not replace psychological help. A specialist brings what no button in the account can: an outside view from a live person, a plan spanning weeks, and support between sessions. Please turn to the independent services if managing on your own is hard. Their services are free and confidential, and the contact stays outside your casino account.
| Where to write | Who it suits |
|---|---|
| GamCare | Live chat, forum, counselling in English |
| Gambling Therapy | Multilingual online sessions with a specialist |
| GambleAware | Information, tests, reference materials |
| Gamblers Anonymous | Peer-support groups and the 12-Step programme |
Our doors are always open: Live Chat on the site and support by email. On Live Chat you reach an agent straight away; support works through emails within a few hours. The KYC department runs on business days, 09:00–18:00 GMT+3, and handles verification only. We do not ask for reasons when you request a pause, and we do not ask further questions when you close the account. Age of access: 18+. The full rundown, from game studios to licensing, starts at Spinlander Casino.